Privacy Policy

At NutriLife Indonesia, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website, services, and interact with our brand. By accessing or using our services, you agree to the terms of this Privacy Policy. We regularly review and update our practices to align with the highest standards of data protection.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: This includes your name, email address, phone number, physical address, and date of birth, which you voluntarily provide when registering for an account, subscribing to our newsletter, scheduling a consultation, or making a purchase.
Health and Wellness Information: For online consultations, we may collect information related to your health goals, dietary preferences, medical history, and lifestyle. This sensitive information is collected with your explicit consent and is treated with the utmost confidentiality.
Payment Information: When you make a purchase, we collect necessary payment details such as credit card numbers or other financial information. This data is securely processed by third-party payment gateways and is not stored on our servers.
Technical and Usage Data: We automatically collect information about your device and how you interact with our website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This helps us analyze website performance and user behavior.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, personalize content, analyze site traffic, and understand where our visitors are coming from.

A person filling out a digital form on a tablet, symbolizing data collection.

We ensure that all data collected is relevant, adequate, and limited to what is necessary for the purposes for which it is processed. We do not collect any information that is not essential for providing our services or for legal compliance.

2. How We Use Your Information

Your information is utilized for various purposes to deliver and improve our services, ensuring a personalized and effective experience:

Service Provision: To provide you with nutritional counseling, personalized meal plans, wellness programs, and other services you request. This includes processing your consultations and managing your account.
Communication: To send you important updates, appointment confirmations, newsletters, promotional offers, and responses to your inquiries. You can opt out of marketing communications at any time.
Personalization: To tailor our content, products, and services to your specific needs and preferences, enhancing your overall experience with NutriLife Indonesia.
Analytics and Improvement: To analyze website usage, track user behavior, and gather demographic information to understand trends, improve our website functionality, and develop new services.
Security and Fraud Prevention: To protect our website and services from fraudulent activities, unauthorized access, and other security threats.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from public authorities.

A nutritionist consulting with a client, demonstrating service provision and communication.

We commit to using your information only for the purposes for which it was collected, or for compatible purposes, always with your best interests and privacy in mind.

3. Data Sharing and Disclosure

NutriLife Indonesia respects your privacy and does not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, email delivery, data analysis, and customer support. These providers have access to personal information only to perform their specific tasks and are obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

Abstract representation of secure data transfer between entities, symbolizing data sharing with partners.

We exercise due diligence to ensure that any third parties with whom we share your data uphold the same high standards of data protection as we do.

4. Data Security

The security of your personal information is paramount to us. NutriLife Indonesia implements a range of robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

Encryption: We use industry-standard encryption technologies (e.g., SSL/TLS) to protect data transmitted to and from our website.
Access Controls: Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
Regular Audits: Our systems and security practices are regularly reviewed and updated to guard against potential vulnerabilities.
Secure Storage: Your data is stored on secure servers with appropriate physical and technical safeguards.
Data Minimization: We adhere to the principle of data minimization, collecting and retaining only the data necessary for the stated purposes.

A digital padlock icon overlaid on a network of data points, symbolizing data security.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

You have specific rights regarding your personal information. NutriLife Indonesia is committed to enabling you to exercise these rights:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to our processing of your personal data, especially for direct marketing purposes.

A person's hand interacting with a digital interface showing privacy settings and control options.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences, understand how you interact with our site, and improve our services.

Essential Cookies: Necessary for the website to function properly, enabling basic features like page navigation and access to secure areas of the website.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us to improve the way our website works.
Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize our content for you and remember your preferences.
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information about how we use cookies and your choices regarding them, please refer to our dedicated Cookie Policy.

7. Policy Updates

NutriLife Indonesia may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated policy.

A calendar with a highlighted date and an arrow pointing to a new version document, symbolizing policy updates.

We are committed to transparent communication regarding our privacy practices and ensuring you are always aware of how your information is handled.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

Email:
Phone:

Our team is dedicated to addressing your inquiries and ensuring your privacy concerns are handled with professionalism and care.